Covid Safe Collections

COVID SAFE COLLECTIONS GUIDE

COLLECTIONS

We have Covid Safe collections services throughout our branch network. All collections will need to be pre-booked with your chosen branch one hour before they are required. Your local branch quick contact information can be found at the bottom of this post.

CONFIRMATION

To make sure we can process your collection quickly and to make sure we stow your load safely our team will need to confirm what vehicle type you have.

UPON ARRIVAL

As you can understand we have had to make small changes to our onsite process. There are a few steps to follow (outlined below). Our team will signpost your through the collections service and our processes will make sure you remain safe and get your products quickly.

REMAIN IN YOUR CAB

Upon arriving at the branch please remain in your cab. It’s important that we minimise the number of active people on our sites and a member of our team will see you and give further instruction.

YOUR GOODS WILL BE READY & WAITING

Our operations team will have already picked your goods and put them in a signposted, safe collection area.

LOADING OF YOUR GOODS

We’ll wrap and load your products onto your vehicle using mechanical loading processes.

Any goods that cannot be mechanically loaded will need self loading. In this instance please ensure you send sufficient labour with the vehicle to do this safely. In order to respect social distancing, we will be unable to assist you in manual loading so please do not ask our teams to put themselves or yourself/your teams at risk.

Our teams will be able to advise on which products may require self loading based on the vehicle type you use.

HAPPY YOU HAVE EVERYTHING

Once goods are loaded, customer name will be printed on the ticket